FAQ

 

What is our shipping policy?

We ship to all domestic and international locations. Orders are shipped from our fulfillment center within 2 to 3 business days from the date payment for your order is received and cleared (complete verification). If you are shipping to an unconfirmed address, your order might be delayed until we could verify the order with you.

We ship all orders with UPS and the United States Postal Service (USPS). We provide tracking number on all of our shipments. Orders being shipped within the continental USA to a home or business address (excludes PO/APO/FPO or other “non-physical” addresses) are delivered by UPS. 

For international orders, please be aware that we are not responsible for any customs fees, tax, duties, or import charges. 

REFUND OPTIONS:

  1. Store Credit: receive store credit for the amount of your return less shipping.

  2. Refund: receive refund back to your original payment method less shipping.

  3. Exchange: To ensure the availability of the new item/size you want, we do not offer exchanges. You may simply return the item and re-order the correct item/size. 

MAKING A RETURN? NO SWEAT

We’re sorry your order didn’t work out, so let us make things right.

If, for whatever reason, you need to cancel your order before it has shipped, call us as soon as possible. We'll do everything we can to accommodate your request; however, we cannot guarantee that your request will be honored due to real time order processing.

To make a return, please first read through our Return Policy below. Please be aware that we are not able to accept returns for any item marked as final sale; this usually includes all of our collaborations and most special releases.

PACKAGING REQUIREMENTS:

  • Shoes: Must be unworn and returned with original shoebox in its original condition. Shoes returned with postage stickers and tape on the original shoebox are non-refundable and will receive no refund or store credit.

  • Apparel Items: Must be unworn and returned with original packaging intact, otherwise they are non-refundable and will receive no refund or store credit.

  • Toys Collectibles, and Other Items: Must be returned with original packaging intact, otherwise they are non-refundable and will receive no refund or store credit.